ToyPal Application Privacy Policy

ToyPal Application Privacy Policy

1. Introduction

1.1 Company Information
Heartoid Ltd ("us," "we," or "our") operates the ToyPal mobile applications (collectively, the "Application"). We are a company registered in the United Kingdom.

1.2 Purpose of Policy
This Privacy Policy informs you of our policies regarding the collection, use, and disclosure of personal information ("Personal Information") when you use our Application.

1.3 Compliance with Laws
We are committed to ensuring the privacy of our users and complying with relevant data protection laws, including the UK Data Protection Act 2018 and the General Data Protection Regulation ("GDPR").

1.4 Acceptance of Policy
By downloading, accessing, or using the Application, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with any part of this policy, you must not use the Application.

2. Information Collection and Use

2.1 Personal Information Collected
While using our Application, we may ask you to provide certain personally identifiable information, including but not limited to:

  • Your Name
  • Your Child's Name and Gender
  • Contact Information (Email Address, Phone Number)

2.2 Purpose of Collection
We collect this information to:

  • Personalize and improve your experience with the Application.
  • Generate customized stories for your child.
  • Communicate with you regarding updates, promotions, and support.

2.3 Legal Basis for Processing
We process your Personal Information based on your consent and our legitimate interests in providing and improving the Application.

3. Consent

3.1 Obtaining Consent
By creating an account and providing your child's information, you consent to the processing of this data as outlined in this Privacy Policy.

3.2 Withdrawal of Consent
You may withdraw your consent at any time by contacting us at support@toypal.ai. Please note that withdrawing consent may affect your ability to use certain features of the Application.

4. Log Data

4.1 Information Collected
When you use our Application, we may collect Log Data, which includes information such as:

  • Device Internet Protocol ("IP") Address
  • Device Type and Model
  • Operating System Version
  • Application Pages Visited
  • Time and Date of Use
  • Time Spent on Each Page
  • Crash Reports and Performance Data

4.2 Purpose of Log Data Collection
We use Log Data to:

  • Monitor and analyze usage and trends.
  • Improve the functionality and user experience of the Application.
  • Diagnose and fix technical issues.

5. Communications

5.1 Marketing and Promotional Materials
With your consent, we may use your Personal Information to contact you with newsletters, marketing, or promotional materials related to the Application or Heartoid Ltd.

5.2 Opt-Out Option
You may opt out of receiving these communications at any time by following the unsubscribe link provided in our emails or by contacting us at support@toypal.ai.

6. Cookies and Third-Party Services

6.1 Use of Cookies
Cookies are small data files stored on your device. We use cookies to:

  • Enhance your user experience.
  • Remember your preferences and settings.
  • Understand how you use the Application.

6.2 Types of Cookies Used

  • Essential Cookies: Necessary for the Application to function.
  • Analytics Cookies: Help us understand user interactions with the Application.
  • Advertising Cookies: Used to deliver relevant ads and marketing.

6.3 Third-Party Services
We may use third-party services, such as analytics providers and advertising partners, which may use cookies and similar technologies to collect information about your use of the Application.

6.4 Managing Cookies
You can control or delete cookies through your device settings. However, disabling cookies may affect the functionality of the Application.

7. Security

7.1 Protection Measures
The security of your Personal Information is important to us. We implement appropriate technical and organizational measures to protect your data from unauthorized access, alteration, disclosure, or destruction.

7.2 Data Storage and Encryption

  • Data Storage: Personal Information is stored on secure servers.
  • Encryption: We use encryption protocols (e.g., SSL/TLS) to protect data transmission.

7.3 Limitation of Liability
While we strive to use commercially acceptable means to protect your Personal Information, no method of transmission over the internet or electronic storage is 100% secure.

8. Compliance with Data Protection Laws

8.1 General Data Protection Regulation (GDPR)

We adhere strictly to the GDPR, ensuring that your personal information is handled with the highest level of protection.

GDPR is a set of regulations designed to enhance the protection of an individual's personal data. It grants you greater control over your information, outlining how it is collected, processed, and stored. ToyPal is fully committed to upholding the principles and standards set forth by GDPR.

Your Rights Under GDPR

  • Access: You have the right to access the personal data we hold about you.
  • Rectification: If your information is inaccurate or incomplete, you can request corrections.
  • Erasure: You may request the deletion of your personal data under certain circumstances.
  • Data Portability: You can obtain and reuse your personal data for your purposes across different services.
  • Withdrawal of Consent: You have the right to withdraw your consent for data processing at any time.

8.2 UK Data Protection Act 2018

As a UK-based company, we also comply with the UK Data Protection Act 2018, which supplements the GDPR.

9. Children's Privacy

9.1 Parental Consent
By providing your child's information, you confirm that you are the parent or legal guardian and consent to the processing of your child's Personal Information. As a parent, you can easily review, edit, or delete the information provided in the application. That means you can manage your child's account settings through the ToyPal app and even delete it whenever you want to - even though we would miss you dearly. 

9.2 Protection of Children's Data
We are committed to protecting the privacy of children. We do not knowingly collect Personal Information from children under the age of 13 without parental consent.

9.3 Removal of Children's Data
If you believe we have collected Personal Information from a child under 13 without parental consent, please contact us at support@toypal.ai, and we will take steps to remove that information promptly.

10. Intellectual Property Rights

10.1 Ownership
All content, designs, user interfaces, and trademarks used in the Application are owned by or licensed to Heartoid Ltd.

10.2 Restrictions
You may not use, copy, adapt, modify, distribute, license, sell, transfer, publicly display, transmit, broadcast, or otherwise exploit any material on the Application without our express prior written permission.

11. Account Termination and Suspension

11.1 Termination by Heartoid Ltd
We reserve the right to terminate or suspend your access to our Application immediately, without prior notice or liability, if you breach the Terms of Service or this Privacy Policy.

11.2 Survival of Terms
All provisions of the Terms which by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

12. Governing Law

12.1 Applicable Law
This Privacy Policy shall be governed by and construed in accordance with the laws of the United Kingdom, without regard to its conflict of law provisions.

12.2 Dispute Resolution
Any disputes arising out of or relating to this Privacy Policy shall be subject to the exclusive jurisdiction of the courts of the United Kingdom.

13. Third-Party Services

13.1 Links to Third-Party Services
The Application may contain links to third-party websites or services not owned or controlled by Heartoid Ltd.

13.2 No Responsibility for Third Parties
We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services.

13.3 Acknowledgment
You acknowledge and agree that Heartoid Ltd shall not be responsible or liable for any damage or loss caused by or in connection with the use of any such content, goods, or services available on or through any such websites or services.

14. User-Generated Content

14.1 License Grant
By submitting, uploading, or otherwise making available any content ("User-Generated Content") through the Application, you grant Heartoid Ltd a non-exclusive, royalty-free, perpetual, worldwide license to use, reproduce, modify, perform, display, distribute, and otherwise disclose such content for any purpose.

14.2 Your Representations and Warranties
You affirm, represent, and warrant that:

  • You own or have the necessary licenses, rights, consents, and permissions to publish the User-Generated Content.
  • You have the written consent of each identifiable individual person in the User-Generated Content to use their name or likeness.

14.3 Responsibility for Content
You are solely responsible for your User-Generated Content and the consequences of posting it. Heartoid Ltd assumes no responsibility or liability for any User-Generated Content that you or any other user or third party posts.

14.4 Prohibited Content
You agree that your User-Generated Content will not contain:

  • Material that is defamatory, obscene, illegal, invasive of privacy, or infringing of intellectual property rights.
  • Malicious code, such as viruses, worms, or Trojan horses.

15. Modifications to the Application

15.1 Right to Modify
Heartoid Ltd reserves the right at any time to modify or discontinue, temporarily or permanently, the Application or any service to which it connects, with or without notice.

15.2 No Liability for Modification
We shall not be liable to you or any third party for any modification, suspension, or discontinuance of the Application or any service.

16. Changes to this Privacy Policy

We may update or change our Privacy Policy from time to time. Any changes will be effective immediately upon posting on this page. We encourage you to review this Privacy Policy periodically. Your continued use of the Application after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.

Contact Information for Privacy Concerns

If you have any questions or concerns about how we handle your data, please contact us:

Company Information

  • Company Name: Heartoid Ltd.
  • Registration Number: 14102802
  • Address: 338A Regents Park Road, London, UK, N3 2LN

Last Updated

This Privacy Policy was last updated on 25 Nov 2024 to ensure accuracy and transparency.


Thank you for trusting ToyPal. We are dedicated to providing a safe and magical experience for you and your child.

 

ToyPal Application Terms of Service

1. Introduction

1.1 Welcome to the ToyPal application ("Application"), developed and provided by Heartoid Ltd ("us", "we", or "our"), a company registered in the United Kingdom.

1.2 These Terms and Conditions ("Terms") govern your use of our Application and any related services. Please read these Terms carefully before using our Application. Your access to and use of the Application is based on your acceptance of and compliance with these Terms. By downloading or using the Application, you agree to be bound by these Terms.

2. Application Description

2.1 Our Application provides a unique way for parents to create and manage audio stories for their children. The Application uses AI to generate personalized stories that can be played through an attachable device. This device can be attached to any cuddly toy and will then narrate these stories.

2.2 Parents have the ability to completely customize their stories, can set different goals like education or entertainment, and add routines for their children. Also parents can create Phrases with the help of TTS technology.

3. Content Responsibility

3.1 The stories generated through the Application are created based on the preferences and input of the user. Heartoid Ltd and the Application do not take any responsibility for the content generated by the AI as this content is directly influenced by the user.

3.2 You, the user, accept full responsibility for reviewing and approving or listening to any content generated through the Application before it is used with your child(ren).

4. Intellectual Property Rights

4.1 Heartoid Ltd retains all rights to the software, databases, design and any content generated or used in connection with the Application.

4.2 The user is granted a limited, non-exclusive, non-transferable license to use the content generated by the Application for personal, non-commercial purposes.

  1. User Obligations

5.1 Users agree to provide accurate and up-to-date information when using the Application and to use the Application in compliance with all applicable local laws and regulations. Misuse of the Application may result in termination of service.

  1. Service Availability

6.1 The Application is intended for use in the United Kingdom, European Union, and United States. If you access or use the Application outside these regions, you do so at your own risk and are responsible for compliance with your local laws.

7. Third Party Services and Cookies

7.1 We use third-party services and cookies to enhance your user experience, analyze our service performance, deliver relevant advertising, and enable social media functionalities.

7.2 By using the Application, you consent to the use of these third-party services and cookies. For more information on how these are used and how to control your settings, please refer to our Privacy Policy.

8. Privacy and Data Protection

8.1 Your privacy is of utmost importance to us. We comply with the applicable data protection laws in the UK, EU, and US. Please refer to our Privacy Policy for a detailed explanation on how we collect, use, and protect your personal information.

9. Limitation of Liability

9.1 Heartoid Ltd, to the maximum extent permitted by law, assumes no liability for any direct or indirect, incidental, consequential, or punitive damages arising out of or related to the use of the Application and the device.

10. Termination of Service

10.1 Heartoid Ltd reserves the right to terminate or suspend access to the Application for users who violate these Terms, misuse the Application, or for any other reason at our sole discretion.

11. Payment, Refunds and Cancelation

11.1 If there are any charges associated with the use of the Application, users agree to pay these charges. Information about refunds and cancellations will be provided at the point of purchase.

11.2 Your Subscription begins as soon as you purchase it. At the end of each Subscription period, your Subscription will automatically renew and you will be charged again until you cancel the Subscription plan.

11.3 If your Subscription is due to renew and the payment method fails, your card issuer may try the payment again, if subsequent attempts fail, your subscription will end.

11.4 Subscription plans are inclusive of VAT or equivalent local sales tax. We may change the price for a Subscription from time to time and will try to give you notice of these changes before they come into effect. For existing Subscriptions, any changes we make will take effect at the start of your next Subscription renewal period after the price change. You will be considered to have agreed to the new price if you keep using the App after the price change. If you are unhappy with the price change you should cancel your Subscription before the change takes effect.

11.5 If you have purchased via Apple you can cancel your subscription plan at any time. details of how to cancel your Subscription can be found here

11.6 If you have purchased via Google you can cancel your subscription plan at any time. details of how to cancel your Subscription can be found here

11.7 When you cancel your Subscription, it remains valid up until the last day of the Subscription period that you have paid for and you will not receive a refund of your payment for that period. If you cancel at least one day before the end of the current Subscription period, cancellation will take effect at the end of that Subscription period.

12. Dispute Resolution and Governing Law

12.1 These Terms will be governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising out of these Terms will be subject to the exclusive jurisdiction of the courts of the United Kingdom.

13. User-Generated Content

13.1 By posting, uploading, or otherwise making available any content or material on or through the Application, you grant Heartoid Ltd a non-exclusive, worldwide, royalty-free, perpetual license to use, reproduce, modify, display, distribute, and otherwise exploit this content in connection with the Application and other Heartoid Ltd promotions.

13.2 You affirm, represent, and warrant that you own or have the necessary licenses, rights, consents, and permissions to publish User-Generated Content you submit; and you have the written consent, release, and/or permission of each and every identifiable individual person in the User-Generated Content to use the name or likeness of each and every such identifiable individual person to enable inclusion and use of the User-Generated Content in any manner contemplated by the Application and this Privacy Policy.

13.3 You are solely responsible for your User-Generated Content and the consequences of posting or publishing it. Heartoid Ltd assumes no responsibility and assumes no liability for any User-Generated Content that you or any other user or third party posts or transmits using our Application. You agree that the contributions of User-Generated Content do not contain any material that is defamatory, obscene, illegal, invasive of privacy, or infringing of intellectual property rights, nor do they contain malicious code, such as viruses, worms, or Trojan horses.

14. Changes to Terms

14.1 We reserve the right to amend these Terms at any time. We reserve the right to update or change our Terms at any time and the changes will be in effect immediately after being posted on this page. Your continued use of the Service after we post any modifications to the Terms on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Terms and Conditions.

15. Warranty Disclaimer

15.1 The Application and all related services are provided "AS IS" and "AS AVAILABLE" without warranties of any kind, either express or implied. Heartoid Ltd. disclaims all warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

16. Modifications to the Application

16.1 Heartoid Ltd reserves the right at any time to modify or discontinue, temporarily or permanently, the Application or any service to which it connects, with or without notice. We shall not be liable to you or to any third party for any modification, suspension, or discontinuance of the Application or any service.

17. Contact Us

17.1 If you have any questions about these Terms, please contact us at support@toypal.ai.

Company Information

  • Company Name: Heartoid Ltd.
  • Registration Number: 14102802
  • Address: 338A Regents Park Road, London, UK, N3 2LN

Last Updated

This Terms of Service was last updated on 25 Nov 2024 to ensure accuracy and transparency.

 

Thank you for choosing ToyPal.